Frequently Asked Questions
‘A Little Thyme’ ships with Australia Post. We apologise however at this time we do not ship to any other country other than Australia.
Shipping is a capped amount of $9.95 for standard items however for larger items is calculated in weight and destination. This will be outlined at checkout.
All orders are shipped within 1-3 days unless specified in the item description online. Please note there may be times an item is pre order and a delayed shipping time will be outlined in the description of the product.
All consignments are sent with a tracking number, which will be emailed to you when your order has been dispatched.
If you live within the Corryong area you may select the free pickup option. Please note this is strictly for locals only and online purchases must be collected from the ‘A Little Thyme’ store within 7 days from the purchase date.
ONLINE RETURNS POLICY
At ‘A Little Thyme’ our aim is to make sure our customers are completely happy with their purchase and the service we provide. If for any reason you wish to exchange or return your online order, please email firstname.lastname@example.org and we will respond promptly with instructions on how make a return.
‘A Little Thyme’ will only accept items that have not been used and are in original condition with original packaging.
Returns must be made within 14 days of the customer receiving the product.
We only accept items purchased through ‘A Little Thyme’ and no refunds or exchanges will be provided without proof of purchase.
Refunds will be credited to the card used for payment within 5 business days (depending on customers bank processing times), after the item has been received. The value of your goods will be refunded only, not postage costs.
If you would like to send back your item for an exchange, the customer is responsible for the shipping cost of the parcel back to us. We will cover the shipping cost of your exchange item to your postal address one time only. Any additional exchange requests are at the customer's own shipping expense.
Please note that the above policy applies only to ONLINE purchases. Store purchases are subject to a different returns and refunds policy. Please feel free to contact our team if you have any queries.
Only regular priced items may be accepted as a return. Unfortunately sale items cannot be returned for a refunded or exchanged.
Each and every item is packaged with love and care however if the item you have purchased from our online store is faulty please contact us to arrange a return.